Principle 8:

Evaluating success

We undertake regular institutional and collective monitoring and review of our strengthening KE performance using this concordat and through regional, national or international benchmarks to inform the development and execution of a programme of continuous improvement so that KE becomes more effective.


Key enablers could include :


A commitment to carrying out regular self-assessment against the concordat and development of an improvement plan covering:

  • Regular reporting on KE activity to the institution’s governing body
  • Benchmarked evidence of scope and scale of services (for example using KEF metrics)
  • Third-party evidence of the value of interventions, such as that derived from customer satisfaction surveys
  • How KE policies are being promoted and followed across the institution
  • The quality of service delivery derived from meeting management benchmarks or targets.

Third-party evidence of the contributions that institutional KE makes at local, national or global levels.


Periodic governing body review and approval of KE policies and KE performance and improvement plans, and assurance of their efficacy via established institutional programmes such as internal audit.

© 2020 National Centre for Universities and Business V 1.1.0