Principle 3:

Engagement

We build effective relationships by having clear routes to access information and expertise in the university with engagement mechanisms and policies developed to suit the needs of a wide range of beneficiaries and partners working with institutions as publicly funded bodies.

engagement

Key enablers could include :

DEFINED

A clear route for external parties to access a defined point of initial contact.

ENQUIRIES

Published guidance is available on how formal enquiries are triaged and responded to within effective timescales.

INFORMAL RELATIONSHIPS

Published guidance is available on how informal relationships should be managed in the context of internal policies, including when formal agreements should be explored.

EXTERNAL RELATIONSHIPS

Published guidance is available on how relationships with external parties are managed to professionally accepted standards in order to deliver high levels of partner confidence.

AGREEMENTS

Formal agreements (in plain language) to cover any substantive KE work undertaken to ensure that everyone’s rights and responsibilities are clear, and everyone is clear about what to expect from each other.

ARRANGEMENTS

Formal arrangements for timely and efficient execution of agreements and mechanisms to monitor this to inform improved service delivery.

UNDERSTANDING

A formal approach exists to understanding and growing the depth and breadth of relationships with particular partners, sectors and stakeholder groups, and the management of relationships with multiple institutional touch points.

SUPPORT

Support systems are in place to ensure that arrangements are used effectively.

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